When you dial 2-1-1, select a language, then choose:
Option 1: for information on services available in your area,
available 24 hours a day, 7 days a week throughout the year. Information is
available in more than 90 languages. Calls are answered by HHSC 2-1-1 Texas
Information and Referral Network.
Option 2: for information on state benefits
Available Monday thru Friday from 8 am to 6 pm. Calls are answered by
HHSC Office of Eligibility Services.
Option 3: to report waste, fraud, and abuse
Available Monday thru Friday from 8 am to 5 pm. Calls are answered by
HHSC Office of the Inspector General.
If dialing 2-1-1 directly doesn't work on your phone, you can reach us at our toll-free number (877-541-7905). To better serve you, you will be asked for a ZIP code for the area you are seeking services. Here are a few reasons why you may need to reach us this way:
You use video phone relay, IP relay, Captioned phone relay or TTY relay. Just use your relay option of choice to place the call.
You do not live in Texas, but are calling about services available to Texans.
You have to dial through a PBX system that isn't programmed to handle dialing 2-1-1 but does handle toll-free dialing.
You live near the border of Texas, and your cell phone reaches a cell phone tower in a neighboring state.
Your cell phone or VoIP service doesn't reach 2-1-1 directly.