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2-1-1 Operator

2-1-1 Texas. Connecting people and services when they need it most.

2-1-1 is the number to dial when you don't know who to call.

No matter where you live in Texas, you can dial 2-1-1 and find information about resources in your local community. Whether you need help finding food or housing, child care, crisis counseling or substance abuse treatment, one number is all you need to know.

2-1-1 Texas is a free, confidential, information and referral line answered by nationally certified specialists - 24 hours a day, seven days a week. When callers dial 2-1-1, they are connected to area information centers in their region. These trained experts have access to the most comprehensive database of community- based organizations, government agencies and nonprofits that exist in Texas. Information can be provided in almost any language.

In addition to information about resources in your local community, 2-1-1 Texas provides information on and access to:

  • a way to apply for benefits, check the current status of your application, or to reapply for benefits. This includes: Medicaid, Medicare, Food Stamps, Temporary Assistance for Needy Families (TANF), Children’s Health Insurance, nursing home care, and other services for people who are elderly or that have disabilities
  • the Health and Human Services Commission (HHSC) Office of Inspector General were you can report waste, fraud, and abuse in all health and human services programs in the State of Texas. Any state employee or private citizen may report waste, fraud, and abuse to the Inspector General.

2-1-1 Texas covers 25 regions throughout the state. Click here for region map..
Anyone in Texas can dial this number when they aren't sure where to turn for help.

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