For help or information on services in your area, please dial 2-1- 1. After selecting your language, choose option 1, or visit Search for Services. If you are calling from outside of Texas, or have technical difficulties when dialing 2-1-1 from your phone, please dial our toll free alternate access number at 1-877-541-7905. If dialing 2-1-1 directly doesn't work on your phone, you can reach us at our toll-free number (877-541-7905). To better serve you, you will be asked for a ZIP code for the area you are seeking services. Here are a few reasons why you may need to reach us this way:
*Office of Eligibility Services: For questions, information or assistance with Food Stamps, (SNAP), Medicaid (adult or children), Children's Health insurance Program (CHIP) or Temporary Assistance for Needy Families (TANF), please dial 2-1-1. After selecting your language, choose option 2 or visit the website YourTexasBenefits.com .
If you have questions or concerns about your case, or the status of your application for Medicaid, Supplemental Nutrition Assistance Program (SNAP), or Temporary Assistance to Needy Families (TANF), please contact the Customer Service centers in your area. Click here for contact list.
*Office of Ombudsman: If you have health and human services-related complaints or issues, please visit the Office of the Ombudsman website at https://www.hhsc.state.tx.us/ombudsman/ .
If there is an emergency, dial 9-1-1.
If you are a service provider and would like to be listed in our 2-1-1 database, please contact your local Area Information Center (click here).
Contact 2-1-1 by mail or email
|Address:||2-1-1 Texas I&R Network
PO Box 149347, MC2077
Austin, TX 78714
|Regional Toll-Free Numbers for Customer Service|
|Region 01||2019 Avenue Q, Lubbock TX||888-440-5688|
|Region 02||4380 Spindletop Dr., Abilene, TX||866-480-2553|
|Region 03||801 West Freeway, Grand Prairie, TX||877-236-6500|
|Region 04||302 East Rieck Rd., Tyler, TX||866-480-2554|
|Region 05||285 Liberty Street, Beaumont, TX||866-480-2555|
|Region 06||5425 Polk, Houston, TX||800-500-4266|
|Region 07||4616 W. Howard Lane, Suite 120, Austin, TX||866-480-2556|
|Region 08||11307 Roszell Street, San Antonio, TX||877-322-3233|
|Region 10||401 East Franklin, El Paso, TX||866-480-2557|
|Region 11||2520 South I Road, Edinburg, TX||866-480-2558|