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Terms of Use

Privacy Statement

As a public service, the HHSC 2-1-1 Texas website allows website users to electronically submit to the Health and Human Services Commission and to local Area Information Centers e-mails requesting information or assistance. When you send us personal identifying information in a message containing a question or comment by contacting us via e-mail or by filling out our on-line form that e-mails us this information, we use it to respond to your requests. In doing so, we may forward your e-mail or information to other State employees, State contract personnel and/or 2-1-1 service providers who are better able to assist you. We do not provide the content of these e-mails to any other entity, except as required by law or pursuant to a court order.

We strongly suggest that you do NOT submit private, personal, or medical information via these emails.

We do not retain or distribute lists of e-mail addresses to any parties outside HHSC, except as necessary to conduct official State business, and we do not distribute lists of e-mail addresses to non-Governmental entities. 2-1-1 Texas does not retain copies of your e-mail requests or questions, but merely forwards them as appropriate. In the event of any question relating to this site, please Contact Us

AIRS Taxonomy

The structure of the services index and definitions of the terms contained herein were originally published in A Taxonomy of Human Services: A Conceptual Framework with Standardized Terminology and Definitions for the Field by the Information and Referral Federation of Los Angeles County, Inc., 526 W. Las Tunas Dr., San Gabriel, CA 91776; Copyright (c) 1983, 1987, 1991, 2001, 2002, 2003, 2004, 2005, 2006, 2007. No part of this listing of human services terms and definitions may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electrical, mechanical, photocopying, recording or otherwise without the prior written permission of the Information and Referral Federation of Los Angeles County, Inc.

Child Care Referrals

Registered users can fill out a questionnaire to request referrals to local child care providers. Personal information collected through this questionnaire will be forwarded to a registered child care referral agency and will only be used for the purpose of providing the requested service.

Application Forms

In the future, the Texas I&R Network may allow users to apply for or to be screened for public assistance programs online. Personal information collected through these forms will be forwarded to the appropriate agency and will only be used for the purpose of providing the requested service.

Use of Cookie Files

This website uses temporary session cookies for some activities, such as verifying whether you are signed in, keeping track of your search results, and creating server logs. However these session cookies are deleted when you exit the website or close your browser. We do not use cookies to collect personal information.

Server Logs and Network Security Systems

The Texas I&R Network uses server logs and server log analysis tools to create summary statistics about the use of this website. The summary statistics are used for purposes such as assessing what information is of most interest to users, determining technical design specifications, and identifying system performance or problem areas.

For site management functions, information is collected for analysis and statistical purposes. This information is not reported or used in any manner that would reveal personally identifiable information, and will not be released to outside parties unless required to do so under applicable law.

For site security purposes and to ensure that this service remains available to all users, this government computer system employs software programs to monitor network traffic to identify unauthorized attempts to access the system, to upload or change information, or otherwise cause damage.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.


The visitor uses this site and information provided on this site “as is,” without warranty of any kind. The Texas I&R Network makes no warranties, either express or implied, regarding the accuracy, timeliness or completeness of the information provided on this site. The Texas I&R Network does not warrant the results obtained from the use, if any, of information contained within this site.


2-1-1 Texas provides information via this website as a public service. This site contains links to other sites. All of the information provided is believed to be accurate and reliable; however, 2-1-1 Texas assumes no responsibility for any errors appearing. Further, 2-1-1 Texas assumes no responsibility for the use of the information provided.

Notification of Changes

If the privacy policy is changed, notification of those changes will be posted on the Texas Information and Referral Network home page, so that users are always aware of what information is collected, how it is used, and under what circumstances we will disclose it.

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